If the green LED is lit on the RIGtalk everything is probably properly installed and working!
The RIGtalk is compatible with the Windows plug and play hardware installation system. Microsoft assumes that every manufacturer will go through an expensive certification procedure with them. We have not, so you must ignore all suggestions from Windows to automatically install or find the best driver. You also must ignore all warnings from Microsoft that the drivers are not certified.
If you have let Windows find the best driver or automatically install, or if you have stopped the installation at any point because of any warning that is most likely why you have a installation problem.
If the RIGtalk appears in the device manager as not working or not correctly installed there are several ways to fix that problem. First is to download the latest driver above and then right click the broken driver installation shown in the device manger and update the driver by browsing to the downloaded folder and "telling" Windows to use that folder. MAKE SURE THAT YOU IGNORE ALL WARNINGS AND COMPLETE THE DRIVER UPDATE!
If a driver update is unsuccessful then try the following procedure:
1) Right click the broken driver installation in the device manager and select uninstall.
2) Unplug the RIGtalk.
3) Restart your computer.
4) Once the computer is completely restarted and the drive light and hourglass are gone plug the RIGtalk back in.
5) Install the drivers from the CD following the original instructions on the CD.
We cannot guide you through this procedure step by step as the procedure is different according to which version of Windows that you have and also it will depend on what you have unsuccessfully attempted to do already.
A driver installation is simple in concept but requires that you carefully read and understand the rather confusing Windows message prompts and proceed slowly, step by step.
There are two important things which you must do to properly complete a hardware driver installation of the RIGtalk.
1) You must complete the entire procedure and you must not quit at any point.
2) You must direct the Windows plug and play wizard to our CD ROM or to a driver download folder from the above download link. If you allow Windows to find the drivers in any other location the installation will fail!