Check your computer to see if you have an available DB9 RS232 serial port. If you do, use the supplied DB9 male to DB9 female cable supplied. Set asided the USB to DB9 cable aside for future use. If you only have an available USB socket, use the supplied USB to DB9 cable instead.

RIGblaster pro            RIGblaster Plus            RIGblaster M8            RIGblaster nomic

"Please refer to page 10 of the manual. Disregard the wiring diagram for microphones as shown in Figure 2-4. Use Figure 2-5 for proper microphone wiring diagram"

"Please note: The microphone cable shield must be tied to the transciever's microphone connector shell. That is normally done by clamping the shield runner under the strain-relief clamp of the connector. Refer to Figure 2-5. TenTec microphones and the Heil/TenTec Studio One R9625 cable sold by TenTec are already wired as such -- many cables (such as other Heil cables) are NOT."

When a TenTec Orion is used with a RIGblaster Plus, the optional "4 to 8 Pin Conversion Kit" is required to accommodate the Orion's 4 pin microphone connector. However our 4 to 8 Pin Conversion Kit does not currently connect the shells of the 4 pin connectors thus user modification is necessary. Fortunately we have great customers and one of them, Tom WA1MDO, has sent us a "Mod" that will solve this issue and electrically connect the 4 pin connector shells of the conversion kit. Thanks Tom!!!

If after doing the boot up test sucessfully you find your ham software will not key up your rig (PTT activation) you can be sure it must be a software setup or operating problem, it cannot be a hardware problem. It is usually a setup problem, 7 out of 10 support calls from customers are due to software PTT control setup problems. Make sure that you have gone in to your software setup (configuration, settings, preferences) or whatever it is called and "tell" the program what serial (COM) port that you have the RIGblaster connected to. You also must "tell" the program that you wish that PTT is activated by DTR and/or RTS. YOU MUST DO THIS if you expect the program to transmit with automatic serial control via the RIGblaster or any other interface.

The proper cable is a standard serial extension cable. Wiring as follows:

SERIAL EXTERNAL MODEM CABLE WIRING

If you are having trouble receiving, completely disconnect the RIGblaster and put it back in the box. The RIGblaster has nothing to do with receive. It is only for transmit. If you think it has something to do with receive you probably have your cables connected wrong. Read the documentation that comes with the ham sound card software and read the Windows help files regarding setting up and using multimedia sound. Please do not call or e-mail us at West Mountain Radio with software questions, we have nothing to do with the software or it's support. You should e-mail the software author if you can not get their program to work.The most direct way to solve a software problem is to try an different program from a different author. If several programs do not work on receive you may have your receive audio cables hooked up wrong, or you have a problem with your sound card setup or installation. Refer to the sound card control panel diagram below for a little help. This is a typical diagram, yours may differ. If you are using a laptop you probably have to use the computer's microphone input and you must adjust the microphone virtual slider for receive not the line input virtual slider. Don't forget the obvious: you should hear signals if you expect to copy any; the bands may be dead or your antenna isn't working.

You can have receive hum or noise problems interfering with the receive. You must use the speaker output of your radio plugged in to the line input of your computer. If you use a low level audio output of radio and especially the mic input on your sound card you may need an audio isolation transformer for receiving. If you have your computer plugged in to a different branch of the AC wiring in your house you can expect problems. Plug your computer in to the same AC outlet strip so it is grounded together with your radio.

Assuming the software you are using correctly activates transmit (PTT Activation) when you "tell" the software to transmit, continue reading.

With the RIGblaster mode switch set in the "auto" position. Command whatever software you are trying to transmit. Make sure that the RIGblaster keys up as indicated by the digital LED on the front panel and by the sound of the relay inside the RIGblaster clicking. Check that at the same time the radio indicates transmit (PTT activation). This must happen in order for audio to be transferred from the computer and to the rig. If this does not happen go back and read "THE COMPUTER WILL NOT ACTIVATE TRANSMIT" on this support page.

Your radio must be set to your normal mic. gain setting, the speech compressor off, and the RF Power (drive control) at maximum with the radio in USB or LSB. The RIGblaster's audio level control should be set initially to max, full clockwise as viewed facing the control on the back of the RIGblaster. The computer's sound card control master and wave output sliders should be set to provide enough audio to show approximately 50 % power. Arriving at a proper setting requires a balance of the setting of the RIGblaster audio level and the computer sound card sliders. You should end up with your computer sliders set between 1/4 and 2/3 of the way up.

If you have difficulty with this setting it is usually due to the sound card settings. First make sure you understand that the virtual control panels of your computer's sound card usually have more than 35 separate adjustments controlled by virtual sliders and click boxes. If you do not have enough transmit audio there is about a 90% chance that you need to slide a slider or check a click box on your virtual mixer panel.

TIP:
you must double click the little yellow speaker in the bottom right corner of your windows screen to see your Playback Volume Control panel and you must go to Options, Properties, Recording to see your Recording Control panel. You may also have to click an Advanced button to set other settings to set each and every setting for all ham radio programs.

The ONLY way to check that your sound card is generating transmit audio sound is by monitoring it with computer headphones or speakers plugged in to the RIGblasters audio out jack. You must find at least two sliders, generally on the Playback Volume Control Panel usually labeled Volume and Wave that adjust the volume of the sound cards output and the level that is fed to your radio to determine it's SSB transmit power output. If these virtual controls are not visible or they do not function you must fix your computers sound card installation so that it works properly.

If moving the Wave or Volume left hand slider has no effect you have a improperly installed sound card software installation. Refer to the manufacturer of the sound card to fix this, generally they will have a web page with a download of the exact correct driver installation file for the specific make and model sound system that is installed in your computer. Do not attempt to re-install a sound card unless you are sure you have the correct software. Be aware that your sound card almost always good when it doesn't work, it is software, don't go out and buy and new sound card unless a proper installation fails.

Having computer speakers that are turned up too loud has caused many people to set their sound cards so low that the rig had no output. If your computer speakers are too loud turn them down with the knob on the front of them and turn up your sound card so the radio will transmit. If your computer speakers have no volume control un-plug them and turn up the sound card.

If you use low impedance un-amplified speakers or headphones plugged in to the RIGblasters audio output you will effectively short out the audio from your sound card and your rig will not transmit until you unplug them. You must use proper amplified speakers or a pair of headphones designed for use with a computer. The only exception is with a sound card that is rated at several watts of audio output, most of them are line level out and will not drive un-amplified speakers.

It was mentioned before but make sure you have the RF power (drive) control of your radio set at maximum. You must do this even if you wish to run 2 watts with your 100 watt rig. Your power output is set with the audio level that is fed in to the mic. jack, just like if you speak softly in to your mic. your radio shows less power. Do note that most rigs will not run digital modes at full power and you want to set this level to 50% power output or less to keep your rig from overheating.

Set your RIGblasters VOX/AUTO switch to AUTO and set adjust all of your radio's VOX controls so they work perfectly with your speaking in to your mic. Refer to your radio's owners manual for instructions. NOTE: you mic will not work with VOX if the RIGblaster is in VOX mode. The VOX mode of the RIGblaster disconnects your mic. and hooks up the computer's audio directly so it will work by VOX, your mic. will still function if you push the PTT switch.

Recently a friend, K1RFD, wrote a second in a series of FM sound card programs making further RIGblaster instructions necessary. The first of K1RFD's FM programs was EchoStation, a full repeater controller and club announcement machine; the second is EchoLink. EchoLink enables anyone to connect the Internet to their radio, using a RIGblaster. Previously there was only sound card packet or SSTV for FM operators.

With an FM transmitter you do not normally have mic. gain, speech compressor, ALC meter or power output meters to watch or set. FM audio level should be set either with a deviation meter, AC millivolt meter or by listening on a second receiver. If you lack the equipment or technical experience simply listen to your signal on a second receiver. Set your audio level so that your radio sounds as loud as other stations. Do not confuse how loud the audio (modulation) is with how strong your signal is. This is easily done on packet as there are usually several stations on the same frequency. With voice or SSTV it is going to be harder to find a signal to match to. You should with some effort be able to set your radio's audio level (modulation) being fed from the computer through the RIGblaster to match another good signal.

This is a good one and has gotten many. It goes like this, you hook it up and the rig doesn't get any transmit audio, a week of evenings later you call West Mountain Radio and we usually help discover the problem was one mouse click away, literally a week of evenings and it was a mouse click.

This paragraph has evolved from many phone calls and some the problems may be a mouse click but they turned out to be obscure and subtle.

CHECK THE FOLLOWING AND DO NOT MISS OR IGNORE ANYTHING!:

Make sure you are plugged in to the OUTPUT of the sound card to feed the "Audio in" of the RIGblaster. Either the line out on a desktop or the headphone output of a laptop. The thing that will get you is in the dark corner of your computer you can't see the little infernal "international symbols" that stand for the right jack. Don't make your self feel silly make sure you have the output!

Make sure you are using a STEREO 1/8" 3.5 mm mini plug cable. The kind with a plug EXACTLY like the ones on Walkman style headphones. They must have three connections commonly referred to as tip, ring and sleeve. Make sure you have the same plug on BOTH ends. DO NOT USE RCA phono plugs, don't laugh someone did this. An RCA phono plug is NOT a phone plug, notice phone/phonO...... If you use a mono cable with 2 connections just tip, sleeve you will be shorting out one channel of the sound card and the other channel will be pulled down by the attenuator network in the RIGblaster due to the short circuit created by the wrong plug. It may work with a mono cable but you will get less than half the audio for transmit that you normally would. BTW mono is OK for the receive connection.

TOO MANY volume controls, yes you may have as many as 7 adjustments between the computer the RIGblaster and the radio. The combination of which will make it appear that you have no transmit audio. You have to adjust them all for the best compromise and end up with proper mic. audio using your mic. simultaneous achieving the proper modulation level for sound card transmit. On your radio you probably have mic. gain (set it for your mic. to work properly), your speech compressor (off for digital modes), your drive adjustment (turn it up all the way and use the audio adjustments to set digital mode transmit power output).

The RIGblaster only has one adjustment on the back and it is used to achieve a balance between your computer and your radio. Turning it clockwise looking at the back of the RIGblaster gives you maximum audio and a maximum setting is usually too high.

Here is where Bill Gates gets in the act and this is most people get messed up. Remember you have to push the "START" button to turn your computer off right?!! Remember this when you go to adjust you sound card. Little known by many is the hidden control panel that controls all the different types of sound the switching and audio routing of the sound card. If you take your mouse and "double click" the little yellow speaker icon that is usually located in the bottom right corner of your computer screen you will find a nifty panel of poorly labeled slider adjustments with nasty little check boxes that make it not work or work. To make matters worse some of the adjustments you need may be hidden and have to be dug out by you. If you get your RIGblaster transmitting without understanding the Volume Control panel then it is just dumb luck. Please understand that these instructions are for a typical sound card volume control panel and they ARE different on different computers and sound cards. The all the controls have a horizontal balance slider and you must put these all in the middle. The left had vertical control is the "master" which controls everything that comes out of your sound card, it must be pushed up. You must UN-mute or select the master along with the line in and the wave output. The wave output is your "transmit audio" adjustment but it can be defeated by the master, remember the one on the left that you are supposed to have up. Make sure that you have the master and the line turned up until you are transmitting the proper level, half way may not work, 3/4 may not work all the way up is too much. BTW the line in sets the receive audio level on a desktop installation but the mic. usually sets the receive for a laptop. Experiment with everything until you have a total understanding of what all the mouse knobs do. Note: if you don't see the "wave" adjustment you may have to go to the volume control "Options" and them "Properties" and then select the missing ones. It is a good idea to mute, turn down or de-select the ones you are not using, like midi, CD, telephone mic. (on a desktop).

HERE IS ONE THAT GOT US AND OTHERS: Several RIGblaster customers seemed to be doing everything right but they had no audio with popular PSK31 programs.
Here is what it is: if you select less than 500 Hz or, too high, more than 3000 Hz on your DigiPan or WinPSK program by clicking on the far left or far right sides of the waterfall tuning screen, IT WILL NOT WORK.
What is going on is you can't hear 150 Hz come out of a 1" laptop speaker and worse yet your SSB transmit audio filtering in your radio can't "hear" it either. It will appear that your RIGblaster isn't hooked up. Do not get caught by this trap. We stumbled on it by accident with a customer after going through everything step by step.

If anyone has figured out any other way to make their RIGblaster not work please tell us and the authors of your computer software.